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Success with Word Power: Remember The Ice

Posted on July 13, 2009

Would you like to bring more success into your life? What if you could do it simply by changing your word choice? Does that sound too good to be true? Let explore this idea more. One often overlooked subject in the discussions of success personal development and professional development is the…

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Customer Loyalty-Do You Have It Backwards?

Posted on July 10, 2009

What is customer loyalty? In talking with a number of people, I’ve heard variations on the same answer: The customer is loyal when they keep coming back to your business. What do you think? Does that sound right? Jim Cathcart, iLearningGlobal faculty member, got me to thinking “What if we…

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Discovering and Living on Purpose

Posted on July 8, 2009

Do you want to be successful? The single most important thing you can do to successful, however you define it, is to know and live your purpose. Listen to what any of the great success writers and speakers have to say. Listen carefully, because some use different words or only…

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Four Stairs of Customer Loyalty — Tony Alessandra

Posted on June 10, 2009

Four Stairs of Customer Loyalty Dr. Tony Alessandra is one of the foremost experts on sales, marketing, and relationship building. He is a prolific writer and is a Hall of Fame Speaker and a member of theiLearningGlobal faculty. He is also the originator of the internationally-recognized behavioral style assessment tool –…

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6 Keys to Success – Bill Bartmann

Posted on June 9, 2009

Bill Bartmann, the Billionaire Business Coach, is the only self-made billionaire devoting his life to teaching others how to be successful. Bill’s life has had many ups and downs from building fortunes, to losing them and building them again (Read more about Bill on his website, BillionaireU What can you learn…

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Customer Service: Magical Moments

Posted on June 9, 2009

Great customer service is the key to customer loyal and an ongoing business relationship. Since we’re all customers at some point during our day, we know an appreciate what it is to be on the recieving end of great customer service. Think about the last time you recieved great customer…

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Your Infinite Potential, Pt. 2

Posted on May 23, 2009

      Why Be the Star of Your Life? Last time we discussed how we give up our role as the star of our life. Often times we deliberately do so with the belief that what we are doing is the “right” thing to do. We are giving up…

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Improving Customer Service & Loyaly: Lessons from Shep Hyken

Posted on May 18, 2009

On Saturday, May 16 2009, iLearningGlobal Faculty member and Hall of Fame PresenterShep Hyken gave members of iLearningGlobal a 35 minute presentation on Customer Service and Loyalty. Shep Hyken, CSP, CPAE is a speaker and author who works with companies and organizations who want to build loyal relationships with their customers and employees….

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Your Infinite Potential, Pt. 1

Posted on May 13, 2009

Are You an Extra or the Star?  Today’s discussion is inspired by Bob Proctor’s video “Your Infinite Potential” available for free on the personal development site, iLearningGlobal. Bob Proctor’s opening is provocative and deserves some serious consideration. Here is an excerpt:  …many people go through life never living up to…

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Are short term victories creating long term losses for you?

Posted on May 6, 2009

Tony Alessendra, originator of the Platinum Rule, discusses one of his early experiences in sales in “Sometimes, short-term victories can be long-term losses“. In his story, Tony shares how successful he was at set some pots and other items to a woman.  He felt he had done a good job of closing…

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