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Improving Customer Service & Loyaly: Lessons from Shep Hyken

Posted on May 18, 2009

On Saturday, May 16 2009, iLearningGlobal Faculty member and Hall of Fame PresenterShep Hyken gave members of iLearningGlobal a 35 minute presentation on Customer Service and Loyalty. Shep Hyken, CSP, CPAE is a speaker and author who works with companies and organizations who want to build loyal relationships with their customers and employees….

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Your Infinite Potential, Pt. 1

Posted on May 13, 2009

Are You an Extra or the Star?  Today’s discussion is inspired by Bob Proctor’s video “Your Infinite Potential” available for free on the personal development site, iLearningGlobal. Bob Proctor’s opening is provocative and deserves some serious consideration. Here is an excerpt:  …many people go through life never living up to…

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Are short term victories creating long term losses for you?

Posted on May 6, 2009

Tony Alessendra, originator of the Platinum Rule, discusses one of his early experiences in sales in “Sometimes, short-term victories can be long-term losses“. In his story, Tony shares how successful he was at set some pots and other items to a woman.  He felt he had done a good job of closing…

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