The Success Rockets Blog

You probably think you already know how to listen. I thought that. Most people I’ve met have thought that same. Afterall, what’s more basic than listening? You’ve been listening since before you could talk, right? You’ve heard all about active listening and you’ve got that covered, right?

Even if y...

No matter how confident you feel, there is always something that can shake that confidence. And if you don’t feel confident there’s always work you can do. Often we’re told that to boost confidence we should learn more. Become the expert. The smartest person in the room. That often sends us on a wil...

When looking to advance your career and improve the impact of your personal brand look to successful companies and see what you can learn from them. Study successful brands to learn what you can extract and apply to you or your business.  

When you look at the most successful corporate brands what ...

"Your Attitudes Affect Your Behaviors"

Remember that phrase. Whether you are looking to advance your career, find a job, increase sales or anything else you want to accomplish your attitude is is the starting point.

Dictionary.com defines Attitude as 

"manner, disposition, feeling, position, et...

As the holiday season approaches we are presented with many opportunities to meet people and network. Whether you are at an office party, a party with friends, or traveling during the next 6 weeks you likely have the opportunity to meet more people than at any other time of the year. This article wi...

I recently attended a networking event and as I met people the same theme kept coming up - "I don't really know how to do this?" or "This hasn't really worked for me yet and I don't know why. I keep hearing networking is supposed to be the best way to build a business."

I have to say that I was sur...

I was recently talking with Bob Nicoll, author of Remember the Ice, about the influences of (k)notty words on our lives and how they prevent persons success. For those who are unfamiliar with (k)notty words, a (k)notty words are disempowering words like: can't, don't, won't, try. These words typical...

Bob Nicoll, author of Remember the Ice and Other Paradigm Shifts, posted on his blog, Ice Chips (#39 on 11/20/2009) some great advice on the power of saying "Thank You." 

As I considered Bob's advice on using the words "thank you" as the beginning of a full sentence I started to understand the powe...

Would you like to bring more success into your life? What if you could do it simply by changing your word choice? Does that sound too good to be true? Let explore this idea more.

One often overlooked subject in the discussions of success personal development and professional development is the powe...

What is customer loyalty? In talking with a number of people, I’ve heard variations on the same answer:

The customer is loyal when they keep coming back to your business.

What do you think? Does that sound right?

Jim Cathcart, iLearningGlobal faculty member, got me to thinking “What if we turned ...

Four Stairs of Customer Loyalty

Dr. Tony Alessandra is one of the foremost experts on sales, marketing, and relationship building. He is a prolific writer and is a Hall of Fame Speaker and a member of theiLearningGlobal faculty. He is also the originator of the internationally-recognized behavioral...

Great customer service is the key to customer loyal and an ongoing business relationship. Since we’re all customers at some point during our day, we know an appreciate what it is to be on the receiving end of great customer service. Think about the last time you received great customer service. How ...