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Customer Service: Magical Moments

Posted on June 9, 2009

Great customer service is the key to customer loyal and an ongoing business relationship. Since we’re all customers at some point during our day, we know an appreciate what it is to be on the recieving end of great customer service. Think about the last time you recieved great customer…

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Your Infinite Potential, Pt. 2

Posted on May 23, 2009

      Why Be the Star of Your Life? Last time we discussed how we give up our role as the star of our life. Often times we deliberately do so with the belief that what we are doing is the “right” thing to do. We are giving up…

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Improving Customer Service & Loyaly: Lessons from Shep Hyken

Posted on May 18, 2009

On Saturday, May 16 2009, iLearningGlobal Faculty member and Hall of Fame PresenterShep Hyken gave members of iLearningGlobal a 35 minute presentation on Customer Service and Loyalty. Shep Hyken, CSP, CPAE is a speaker and author who works with companies and organizations who want to build loyal relationships with their customers and employees….

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Your Infinite Potential, Pt. 1

Posted on May 13, 2009

Are You an Extra or the Star?  Today’s discussion is inspired by Bob Proctor’s video “Your Infinite Potential” available for free on the personal development site, iLearningGlobal. Bob Proctor’s opening is provocative and deserves some serious consideration. Here is an excerpt:  …many people go through life never living up to…

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Are short term victories creating long term losses for you?

Posted on May 6, 2009

Tony Alessendra, originator of the Platinum Rule, discusses one of his early experiences in sales in “Sometimes, short-term victories can be long-term losses“. In his story, Tony shares how successful he was at set some pots and other items to a woman.  He felt he had done a good job of closing…

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